Q & A
Q: What Currency are your products sold?
A: All prices are in Canadian Dollars (CAD). Your receipt will reflect the Canadian dollar value.
Q: I forgot to use my discount/promo code at the checkout. Can I get an adjustment? Can the discount/promo code be applied afterward?
A: Once you have placed an order, we cannot adjust or apply the discount/promo code. However, not all of our discount/promo codes have an expiry date, and we recommend that you hold onto them for your next purchase!
Q: Do you fulfill requests for Free Products, Samples, or Donations?
A: We don't ship free samples, however, complimentary samples are included with your online orders. We have a wonderful trial size program for most of our products. When you purchase a trial size, we include a discount code in your order for your next full-size purchase.
We are currently involved with many local charities and do not accept requests for charitable donations to outside organizations at this time.
If you are a professional Product Reviewer (i.e., Blog, YouTube, etc.) and want to request products, please be advised that we have a vetting process which includes an application form, due to the large number of emails we receive. Please submit your application here, and if you are a good fit, we will be in contact.
Q: How will my purchase be shipped?
A: We use Canada Post to ship all purchases. Click here to see our shipping rates & terms.
Q: I'm a Vegan, are your products suitable for me? Do you do animal testing?
A. Yes! All of our products are 100% VEGAN-friendly. You can shop with confidence and know that your Pelle Beauty products are cruelty-free. We do not test on animals.
Q: I’m Pregnant, can I use your products?
A: First off, CONGRATULATIONS! We encourage all Pregnant or nursing moms to consult with their Healthcare Practitioners regarding their beauty routines. All of our ingredients are listed here on the website so you can easily share with your provider.
Q: There is a lot of color in your products. Are they going to stain my skin?
A: Not at all! The color you see is from all of the plant-based ingredients we use. Most of our ingredients are cold-pressed and unrefined, so you are seeing all of the beautiful colors that come from nature.
Q: What is the shelf life of your products?
A: Our products have a shelf life of 6-12 months after opening. Each product has a PAO (period after opening) symbol on the package. However, how you store your skin care products can change or shorten that time-frame. To get the very best longevity out of your products, always use clean hands & always keep them out of humid environments, direct sunlight & direct heat sources. Always store your products upright in a cool, dry place. To learn more on how to best care for your natural products, click here.
Q: Why does my product look or smell different from last time?
A: Our formulas always remain the same, but if you have strong senses, you may detect minor differences from batch to batch. We don’t use artificial color or fragrances in our products. We let their natural hue, scent, and texture shine through. We use a lot of natural, plant-based ingredients and they are never the same from one batch to another. With plant-based ingredients, normal variance in the sunshine, rain, or temperature with each harvest can all subtly have an affect. One year’s broccoli seed oil may differ in color or scent compared to another’s. Likewise, you may experience a stronger or subtle scent with an essential oil. These are all normal and to be expected with natural ingredients, and do not affect the quality or efficacy of the product. This is great as real ingredients are being used.
Q: How often can I use my beauty oil? How are they to be used?
A: Our beauty oils are versatile and can be used morning or night replacing a traditional moisturizer. At Pelle Beauty, that’s how we prefer to use them! They’re concentrated, so a little goes a very long way. 2-4 drops are all you need for your face, neck and decollete. For best results, always apply your facial oil on very damp skin.
Q: Who is the MARNIE CIPRIANI BEAUTY line/brand for?
A: MARNIE CIPRIANI BEAUTY is a high quality, cutting edge line for those who want to enhance their existing beauty routine. It's made in small batches with targeted formulas to help give your complexion a boost whenever needed. They are versatile and can be used on their own or combined for a personalized skin cocktail. This line can easily be used in combination with the Pelle Beauty line. Click here to learn more about why we created this gorgeous exclusive brand!
Q: Why do the products in the NEROLI + ROSE Line sometimes look cloudy?
A: Cloudiness & separation of ingredients are normal & to be expected as we don't use any synthetic binders or fillers. This does not make the product less effective or less pure; it is simply a result of the natural look of the ingredients. All products in our NEROLI + ROSE line contain high concentrations of Aloe Leaf Juice & distillates, resulting in variations of clarity in every batch. Shake well before using and enjoy!
Q. Some of your products such as your Balms have a ’Store at 10°C – 25°C’ caution. Why is that?
A. Our balms are made with ingredients that allow the product to be activated at body temperature. Please store in a dry, cool place when not in use. Keep your product away from direct heat sources (such as a radiator or in direct sunlight) and avoid repeated freezing and thawing as the texture may change.
Q. What happens if my Balm freezes or melts? Can I still use it?
A. Absolutely. The quality or efficacy of your balm is not affected. As stated above, the consistency might change a little. The product may become slightly grainy if it melts or freezes or is stored in a room with many temperature changes throughout the day (your bathroom or by a window). It is still perfect to use and will become creamy again when in contact with your skin.
Q: Does the term “All Skin Types” include Acne?
A: Skin types are normal, dry, oily and combination. Acne is an inflammatory skin condition, not a skin type. While all of our ingredients are gentle, plant-based and beneficial for your skin, if you are symptomatic of acne or any other inflammatory skin condition, we recommend talking to your doctor as there are many underlying reasons for the condition.
Q: I'm a professional in the Beauty Industry. Do you offer Professional Discounts?
A: Yes, we do. Our PBIP PRO Program (Pelle Beauty Industry Professional) Program is for makeup artists, aestheticians, cosmetologists, hairstylists, fashion stylists, nail technicians, costume designers, models, on-air talent/performers, and photographers who are currently and actively working in the industry. PBIP PRO Discount and privileges are held exclusively & directly through Pelle Beauty. Click here to find out about the application process, terms & conditions.